Bad Frog Sporting provides shipping and local delivery options for customer orders. The following policy outlines how orders are shipped, delivered, and handled once they leave our facility.
Production timelines begin after both of the following have occurred:
Final artwork proof approval
Payment or deposit confirmation (if required)
Standard production timelines typically range from 10–15 business days, depending on the order size and garment availability.
Once production is completed, orders will be prepared for pickup or shipment.
Bad Frog Sporting ships orders using commercial shipping carriers, which may include:
Courier services
Postal carriers
Freight services (for large orders)
Shipping method will depend on:
Order size
Delivery location
Customer preference (when applicable)
Shipping costs are typically added to the invoice unless otherwise agreed upon.
Shipping timelines vary depending on destination and carrier schedules.
Delivery estimates provided by Bad Frog Sporting are based on carrier information and are not guaranteed.
Bad Frog Sporting is not responsible for delays caused by:
Carrier service disruptions
Weather conditions
Customs delays (if applicable)
Incorrect shipping information provided by the customer
Once an order leaves the Bad Frog Sporting facility and is transferred to a shipping carrier, responsibility for delivery shifts to the carrier.
Customers assume responsibility for:
Ensuring shipping information is accurate
Monitoring delivery status
Receiving the shipment at the delivery address
Bad Frog Sporting will assist customers in filing carrier claims if necessary.
If a shipment is lost or arrives damaged during transit, customers must notify Bad Frog Sporting within 3–7 days of the expected delivery date.
Bad Frog Sporting will assist in initiating a claim with the shipping carrier.
Resolution may depend on the carrier’s investigation and policies.
Customers may choose to pick up orders directly from Bad Frog Sporting.
When an order is ready for pickup:
Customers will be notified
Orders should be collected within a reasonable timeframe
Bad Frog Sporting is not responsible for items left uncollected beyond 30 days unless otherwise arranged.
Customers are responsible for providing accurate shipping details.
Bad Frog Sporting is not responsible for additional shipping charges resulting from:
Incorrect addresses
Returned shipments
Delivery rerouting requests
Any additional shipping fees may be billed to the customer.
For large orders, tournaments, or event deliveries, Bad Frog Sporting may coordinate:
Scheduled delivery
Event drop-off
Group shipment arrangements
These details will be confirmed with the customer prior to production completion.
