At Bad Frog Sporting (BFS), all products are custom decorated specifically for each client order. Because of this, our return policy differs from traditional retail stores.
Please review the policy below before placing your order.
All items sold by Bad Frog Sporting are custom-made and decorated to order. Once production has begun, orders cannot be cancelled, changed, or refunded.
This includes:
Screen printed garments
Embroidered apparel
Heat transfer / DTF decorated products
Custom teamwear
Promotional apparel with logos or branding
Because these items are produced specifically for your organization, they cannot be returned or exchanged due to sizing issues, preference changes, or ordering errors.
Before production begins, clients receive a digital artwork proof or mockup for approval.
By approving the proof, the client confirms that:
All spelling, logos, colours, and placement are correct
The design layout and sizing meet expectations
The garment selection and quantities are correct
Once the proof is approved, Bad Frog Sporting is not responsible for errors present in the approved artwork.
If an item arrives defective or incorrectly produced due to a BFS production error, we will resolve the issue promptly.
Acceptable reasons for replacement include:
Incorrect logo or design printed
Decoration placed incorrectly
Garment damaged or defective upon arrival
Wrong item supplied compared to approved order
In these cases, BFS will offer either:
Replacement product, or
Store credit
Bad Frog Sporting does not offer cash refunds.
Any issues with your order must be reported within 3–7 days of receiving the order.
Claims submitted after this period may not be eligible for replacement or store credit.
To submit a claim, please include:
Order number
Description of the issue
Clear photos of the product
The following items are not eligible for return, replacement, or credit:
Items that have been worn, washed, or altered
Orders where the client supplied incorrect sizing
Orders approved through the proof process with design errors
Custom orders produced as requested
Special order garments sourced specifically for the client
Once an order enters production, it is locked and cannot be changed or cancelled.
Please review your proofs, sizes, and quantities carefully before approving production.
If a return is approved due to a production error, Bad Frog Sporting will cover return shipping costs within 30 days of delivery.
Store credit issued by Bad Frog Sporting:
Will be applied to future orders
Cannot be exchanged for cash
Cannot be transferred to another customer
